Oh no! Something went wrong?
We are here to help. We can exchange or refund any non-custom item (that means it does not have any custom text on it).
Just make sure you contact us within 7 days of receiving the item. The item will need to be sent back to us in 14 days and in great condition, equal to the way it was when it arrived. Refunds cannot be processed until items are back in our hands, safe and sound.
Is this something we did wrong?
We think we are pretty good at our jobs, but every once in a while we make a mistake. Did we spell something wrong on your custom text? (whoops!) Did we send you the wrong item? It happens, and we are going to fix it, don't worry. Just contact us, let us know what is going on, and we will make it right (no restocking fee on our mistakes, and we will get you a prepaid shipping label for your return).
The address to return an item is as follows:
Three Tiny Words
3618 Northaven Rd.
Dallas, TX 75229
Please include a note with your order that has your username / email on there so we can get this process rolling quickly for you.
• We understand that things happen - To cancel an order, you must contact us within 24 hours of purchase. We know this is quick, but we handmake each item as soon as we get your order so we are able to hit our nice short production times.
• Shipping estimates are 1-3 days for US orders for Priority shipping and 5-7 for First class.
• We are so sorry, but if the tracking shows that the items were delivered, there is nothing we are able to do for refunding or replacing your purchase. Please let us know if you would prefer a signature release for your items. We provide this service free of charge and it's just a little extra step to make sure your items arrive safely to you. USPS cannot leave your package if there is no person to sign. You may want to have your items delivered to your place of work, or you can pick the package up from the post office after it arrives.